Frequently Asked Questions

Frequently Asked Questions:

Ordering:

Q: How do I place a bulk order?

A: Please click here, or email us at with any inquiries. We only take wholesale orders through this website.

Q: What are your credit terms?

A: Standard terms are 2% 10 net 30, pending review of your credit references. Credit is usually extended only to U.S. or Canadian customers, and only on larger orders. An up-front deposit of 10-30% is required for most orders placed on credit terms.

Check or money order payments will ship after payment has cleared. We can also accept credit card payment for small sample orders.

Q: Do I need to pay sales tax on products purchased for resale?

A: No. Any customer purchasing goods to be re-sold may mail or fax us a resale certificate at the time the first order is placed. Once we have your resale certificate on file, sales tax will not be collected as long as the words "for resale" appear on each purchase order that we receive from you. You can download a generic resale certificate from the California Board of Equalization's website, here: http://www.boe.ca.gov/pdf/boe230.pdf

We are required to collect 8.75% sales tax on goods delivered within California for personal use. We do not collect tax on shipments to other states or other countries; however, the recipient is liable to pay California use tax on such goods. Unless other arrangements are made with us, any taxes or fees assessed upon delivery or billed after delivery are your responsibility.

Q: Can you customize products with my brand name?

A: Yes, we can imprint your name or logo on the device or on the retail box, or put your logo on the device's startup screen, and we offer custom designed packaging. Typically the minimum order is 100 pcs. for logo imprinting, 100 pcs. for custom startup splash screen, and 1,000 pcs. for custom packaging.

Shipping:

Q: Do you ship internationally? Do I have to pay duty or customs fees?

A: Yes, we can ship internationally. Depending where you are, we may refer you to a local distributor in your region. There are also a few countries that we cannot ship to.

Unless other arrangements are made, the recipient is responsible for paying any VAT, duty or other fees due upon receipt or billed afterwards. Email us at with any questions.

Q: What shipping options are available?

A: Orders are generally shipped either from our office in California or directly from the factory in China. We can usually ship via whichever method you prefer; EMS, UPS, DHL, FedEx or some other service. The recipient must arrange to insure the shipment, or we can insure it at extra cost. We are not responsible for any loss or damage to uninsured shipments.

Q: Can I cancel my order after I've placed it?

A: If you notify us quickly, we may be able to cancel it and refund any payment. Please understand that we try to ship as quickly as possible and cannot guarantee the ability to cancel your order.

Q: How do I return something?

A: We can only accept returns under warranty, which typically extends one year from the date of purchase. Defective goods will be replaced rather than refunded, unless a suitable replacement is not available. We may charge shipping on replacement items.

If your item was damaged in shipment or is "dead on arrival", please email us as soon as possible.